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Refund Policy

Refund Policy

Last updated: September 6, 2026

We want you to love your jewelry from Kessia Jewelry. If you’re not completely satisfied, we’re here to help. This Refund Policy outlines our return, exchange, and refund guidelines.

1. Return Eligibility

You may return eligible items within 30 days of delivery, subject to the following conditions:

  • Eligible for Return: Necklaces, bracelets, charms, and rings in their original, unworn condition with all original packaging intact.
  • Not Eligible for Return (for hygiene reasons): Earrings, due to hygiene and safety regulations. We cannot accept returns for earrings unless they arrive damaged or defective.
  • The item must be unused, unwashed, and free from any signs of wear, perfume, or cosmetic residue.
  • Original packaging (boxes, pouches, tags) must be included and undamaged.

2. How to Initiate a Return

  1. Email us at support@kessiajewelry.com with your order number and the reason for return.
  2. We will respond within 2 business days with a Return Authorization (RMA) number and return instructions.
  3. Pack the item securely in its original packaging. Write the RMA number clearly on the outside of the package.
  4. Ship the package to the return address provided in your RMA email.

Items returned without an RMA number will not be accepted.

3. Return Shipping Costs

  • Defective or wrong item received: We cover the full cost of return shipping. We will provide a prepaid return label.
  • Buyer’s remorse / change of mind: The customer is responsible for return shipping costs. We recommend using a trackable shipping method.
  • Lost return packages: We are not responsible for packages lost in transit without tracking. Please retain your tracking number.

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you by email within 3 business days.
  • If the return is approved, a refund will be processed to your original payment method within 5-10 business days.
  • Original shipping charges are non-refundable unless the return is due to our error (wrong/defective item).
  • A restocking fee of 15% may apply to items returned without original packaging or with signs of wear.

5. Exchanges

  • We accept exchanges within 30 days of delivery for eligible items.
  • To exchange, email us with your order number and the item you’d like to exchange for.
  • Customer is responsible for return shipping; we will cover shipping of the replacement item.
  • If the new item costs more, the price difference will be charged. If less, a refund will be issued.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Email us at support@kessiajewelry.com within 7 days of delivery.
  2. Include your order number and clear photos of the damage.
  3. We will send a replacement or issue a full refund (including shipping) — your choice.

7. Lost Packages

If your package is marked as delivered but you haven’t received it:

  1. Check with your neighbors, building manager, or household members.
  2. Wait 48 hours — carriers sometimes mark as delivered before actual delivery.
  3. Contact the shipping carrier directly with your tracking number.
  4. If still not found after 5 business days, email us and we will file a claim and work with you to resolve the issue.

8. Cancellations

  • Orders can be cancelled within 12 hours of placing them, as long as they haven’t been shipped.
  • To cancel, email us immediately at support@kessiajewelry.com with your order number.
  • If the order has already shipped, it will need to be processed as a return (see above).

9. Refund Without Return (Industry Practice for Low-Value Items)

For jewelry items valued under $30 USD, we often choose to issue a refund without requiring you to return the item. This saves you international return shipping costs (typically $15–$25 to ship back to China) and is faster for both parties.

  • If your item qualifies, we’ll email you to confirm whether you prefer (a) a full refund (keep the item) or (b) a replacement shipped free.
  • This option is offered at our discretion and is not available for orders showing patterns of abuse.
  • For items over $30, we may still offer this option depending on circumstances (e.g., minor defect, wrong size).

10. EU Customers — Right of Withdrawal

If you are a consumer based in the European Union or the United Kingdom, you have a statutory right to withdraw from your order within 14 days of receiving your goods, for any reason, without justification. This right is provided under EU Directive 2011/83/EU and UK Consumer Contracts Regulations.

How to exercise your right of withdrawal:

  1. Send a clear statement of withdrawal to support@kessiajewelry.com within 14 days of delivery. Please include your order number and the email used at checkout.
  2. We will acknowledge your withdrawal within 1 business day and provide return instructions.
  3. Return the item to us within 14 days of notifying us. The item must be unworn and in original packaging.
  4. We will refund the full order amount (including standard shipping costs) within 14 days of receiving the returned goods, using the same payment method you used for the order.

Exceptions: The right of withdrawal does not apply to earrings (hygiene reasons) or items that have been worn, damaged, or modified.

11. Contact Us

For any return or refund questions, please contact us: