Contact Us
We’d love to hear from you! Whether you have a question about a product, an order, or just want to say hello, here’s how to reach us.
Customer Support
Our team is available to help you Monday through Friday, 9:00 AM – 6:00 PM (EST).
Email Us
- General Inquiries: info@kessiajewelry.com
- Order Support: support@kessiajewelry.com
- Privacy Questions: privacy@kessiajewelry.com
Response Time
We aim to respond to all emails within 2 business days. During peak periods (holidays, sales events), response times may be slightly longer.
Before You Reach Out
To help us assist you faster, please include in your email:
- Your order number (if applicable)
- A clear description of your question or issue
- Photos (if reporting a damaged or defective item)
Order Tracking
You can track your order status anytime by logging into your account on our website or using the tracking link in your shipping confirmation email.
Stay Connected
Follow us on social media for the latest product launches, styling tips, and exclusive offers:
- TikTok: @kessiajewelry (coming soon)
- Instagram: @kessiajewelry (coming soon)
- Pinterest: @kessiajewelry (coming soon)
Business Information
Kessia Jewelry
New York, NY, USA
Email: info@kessiajewelry.com
For wholesale or partnership inquiries, please email info@kessiajewelry.com with “Partnership” in the subject line.